How to use autonomous robots to improve express profitability and service quality

He Anwei, General Manager of Nanling Jitu Express, General Manager of Nanling Huixintong Express Co., Ltd.

Mr. He has a lot of experience in using autonomous robots, which saves money and improves service quality.

He Anwei is an expert in the operation of express delivery business. Express delivery is a budget-conscious business, and money must be earned every penny. However, if the goods do not arrive on time, they will face complaints and fines.

This is a highly refined business, and the emergence of autonomous express robots has brought new changes to the industry.

Mr. He uses autonomous robots for express transportation from outlets to post stations，On this transportation route, the use of deep-line intelligent autonomous robots can effectively reduce costs, increase profitability, and effectively improve service quality.

He Anwei shared his experience kindly.

01

What size robot is appropriate?

For this problem, many people think that the bigger the car, the more it is transported, and the higher the efficiency. However, the bigger the car, the higher the cost.

However, on each express route, the number of packages per day is limited, and if the utilization rate of the car is limited, it is a waste of capacity. If there can be a series of models, choosing the appropriate capacity and model according to the route will be the optimal solution. The deep intelligent autonomous robot effectively solves this problem.

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02

Sustainable work in severe weather

Sustainability is a very important capability, the rain can fall, the wind can blow, and the business cannot be interrupted. During 11.11, Nanling used Xingshen intelligent autonomous robots and experienced many heavy rains, and the express delivery was never affected.

Xingshen Autonomous Robots deliver in rain

Xingshen Autonomous Robots deliver in snow

03

How many packages are suitable for delivery in one day?

This question requires thinking from two ways: Profitability and service quality. Generally speaking, a car can transport 400 to 500 pieces a day, and its profitability is acceptable.

Through multiple deliveries in one day, if you can ship 1,000 to 2,000 pieces, the profit will be very good. However, if you want to ship many couriers in one trip, you may need to combine the packages of multiple courier companies into one car to send, that is, to share, or to deliver couriers from multiple community stations in one trip.

For the former, the delivery tempo of different courier companies is different. Maybe the previous courier company should have delivered it, while the latter one has not yet reached the departure time. Forcibly squeezing them together to depart will greatly lose timeliness and service quality.

For the latter, the later cells will lose their timeliness. Therefore, striking a balance between efficiency and quality is something that express operations need to consider。

04

How to improve Service Quality

This is the feat of autonomous delivery robot

For delivery companies，the higher the delivery frequency within one day, the better the service experience. The recipient can receive the courier at multiple time periods, and will feel the quality and ability of the courier service.

For traditional transportation methods, if you make a night delivery for several packages, the pressure is very high. For autonomous robots, there is no pressure, no increase in cost, and no need to consider whether the autonomous robot will work too hard at night, but the recipient can feel the ultimate service ability.

Xingshen Autonomous Robot delivery at night

The State Postal Administration announced data that during this year's Double 11 period (November 1-November 16), the national postal and express enterprises collected about 7.767 billion express packages (an average of 480 million a day).

Years ago, if I told you that there would be 100 million parcels running on the road in China every day, you would find it incredible. In fact, this has already become a reality. In recent years, the geometric growth of China's express delivery industry has greatly broken through the ceiling of people's imagination.

How to further enhance the delivery capacity and improve the quality of the delivery is the subject of all delivery companies. He Anwei's experience shows us that autonomous robots have opened a door for the delivery industry and brought good news.